Refund policy

All sales are final. This means that once a purchase is completed, it cannot be cancelled, refunded, or exchanged unless specific circumstances, as outlined below, apply.

We understand that products can sometimes be damaged during transit. If you receive a product that is visibly damaged upon delivery, please follow these steps:

Immediate Inspection
Inspect the package for visible damage when received. If damage is evident, please contact us at info@dondada.shop immediately to report the issue.

Reporting damages
In the event that your order arrives damaged in any way, please email us within 72 hours of receipt at info@dondada.shop with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

Exclusions
This policy does not cover damages resulting from customer negligence, misuse, or mishandling after the product has been received. Additionally, any product-specific warranties or guarantees will be subject to the terms outlined in their respective documentation.

We reserve the right to refuse any returns.

If you have any further questions, please don't hesitate to contact us at info@dondada.shop